If when purchasing a title you encountered the message
"Your official copy(s) cannot be electronically delivered. Paper official copies will be sent to you by post/DX"
this means the land registry hasn't made a digital version of the deed yet. Fortunately, it only occurs in very rare cases, less than 1% of the titles. We've checked this recently, and unfortunately, there's no way for us to predict if the land registry will send the paper copy before the digital one is ready. And if you were to use their service directly, you'd face the same situation because there's no digital copy available yet. The document will be send to the address you provided when you purchased the first title. You can change this address clicking the grey icon at the top right corner, selecting 'Team' and editing the 'Team Address'.
The title deeds you've paid for are submitted to the land registry, so if you're seeking a refund, please reach out to them directly, as we do not manage these funds. It's worth noting that obtaining a refund at this point is unlikely.