To download or print a letter you've been working on:
Complete all the steps of the mailshot creation process until you reach stage 5 (Summary and send).
Review your letter details and select 'Download and print' from the Send options menu.
Click 'View letters' on the green pop-up at the top right or navigate to the 'All letters' section in the left sidebar, find your letter in the list, and click 'View' under the column Actions.
Once your letter is displayed, click the 'Download' or 'Print' icon located at the top right corner of the screen.